How to Use eConsult for Online GP Consultations

eConsult: Quick & Secure Clinical Triage

Skerne Medical Group is proud to offer eConsult—an online triage tool that allows patients to contact our clinical team about non-urgent medical or administrative queries. By filling out a structured form online, you can explain your symptoms or request assistance, and our clinical team will review and respond by the end of the next working day.

“eConsult provides a safe, structured way to get advice from a GP without having to wait in a telephone queue.”

How eConsult Works

Using the service is straightforward and requires no login credentials. Simply:

• 1. Visit our website and click the “Consult Now” button or go directly to https://doctorsnhs.webgp.com/.
• 2. Choose whether you want help with a general condition, a specific symptom, or an administrative task (like an extension of a fit note or test results).
• 3. Answer a series of questions about your health. The system screens for red-flag symptoms and will advise you to contact NHS 111 or 999 if immediate care is needed.
• 4. Submit the form. Our triaging clinician will review your response and decide the best course of action. This may result in a prescription, self-care advice, a telephone consultation, or an invitation to a face-to-face appointment.

When to Use eConsult

eConsult is ideal for ongoing, minor, or non-urgent queries. Please do not use eConsult for medical emergencies (such as chest pains, severe shortness of breath, or suspected stroke). In those cases, dial 999 immediately.