We are now in the position whereby each month 200 appointments are being wasted because patients who booked these appointments fail to attend (DNA), this is an enormous waste of clinical and adminstrative time amounting to 40 hours! of clinical time. Please help us to help you by always cancelling an appointment you are unable to attend or no longer need, we are then able to offer this appointment to another person in need.
It is our practice policy to monitor all cases of patients not attending appointments (Did not Attend—DNA ) and we have been exploring various options to reduce the number of DNAs with our Patient Group. Patients who repeatedly fail to attend appointmentds and do not contact the surgery in advance will be sent a letter reminding them to cancel appointments they no longer require in advance and asking if there are specific problems preventing them from letting us know. SMS Appointment Reminders will now be sent out to remind you of an appointment.