We hold Evening Surgeries on Monday and Thursday at the 3 main surgeries on a rota basis, appointments are available between 6pm and 7.30pm with a doctor or a nurse. If you would like to make an appointment please speak to our Receptionists.
We are looking for new people to join our patient group, if you are interested please see the article on our Home Page.
(DID NOT ATTEND)
Patients who fail to attend for their appointments and do not inform the practice incur significant cost to the practice and to other patients in terms of lost appointments.
Over the last year an average of 240 appointments per month were wasted due to "DNA's (Did Not Attend) - all of these appointments could have been made available to other patients.
Please help us to help you by always cancelling an appointment you are unable to attend or no longer need as soon as possible even at the last minute. We can then offer the appointment to another patient.
It is our practice policy to monitor all cases of patients not attending appointments (Did not attend - DNA) and contact will be made with all patients who fail to inform the practice that they will not be attending their appointment.
For patients who repeatedly fail to attend appointments and do not contact the surgery in advance the following action will be taken:
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If a patient DNA's two consecutive appointments they will be sent a letter advising them of the impact of DNAs to the practice and reminding them to cancel their appointment if they no longer need it.
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A further DNA appointment following the issue of the letter will result in a review of the circumstances by the Practice Manager to determine what action will be taken.
Should you have any comments, suggestions or concerns regarding this please ask to speak to the Branch Manager in the first instance.